Returns
What is your return policy?
If you wish to request a return, please contact us within 48 hours of delivery. To be eligible, items must be unworn, unused, and in their original condition, including all original packaging.
Please note that the following items are not eligible for return:
- Items marked as final sale
- Pre-order items
- Earrings, for hygiene reasons (if applicable) Shipping fees are non-refundable.
Returned items that do not meet our return requirements may be sent back to you at your expense.
What is the return process?
To request a return, please contact us via the contact form on our website within 48 hours of receiving your order. If your return is approved, we will provide return instructions and the return address. All returns must be sent back to our returns address in Hong Kong at the customer’s expense. We recommend using a tracked shipping service, as we are unable to take responsibility for parcels lost or damaged during return transit. Once your return is received and inspected, any approved refund will be issued to your original payment method. Please note that original shipping charges, duties, taxes, and any import fees (if applicable) are non-refundable.
Damaged or incorrect items
If your order arrives damaged, or if you receive an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging, and we will be happy to assist.
Exchanges
We do not offer direct exchanges at this time. If you would like a different size, colour, or style, we kindly ask that you return the original item (if eligible) and place a new order for your preferred piece.
